Disputing negative feedback

If you get a negative feedback on Amazon you don't always have to accept it as just one of those things.

In some situations, you can appeal to have Amazon remove the feedback or at the very least work with the customer in the hope that they'll remove it when their issue is resolved.

Whenever a negative feedback is left, FeedbackExpress will let you know via email and/or text message (if selected in 'Settings' > 'Preferences') and offers options to help you deal with it.

When a negative feedback imports into your account, you can click on the 'Deal with this now' button on the 'Dashboard' or 'Feedback' screen to be taken through the guide.

Once you click on the 'Deal with this now' button, you will be asked what do you want to do about this feedback. This could be as simple as working with the customer or appealing the feedback directly to Amazon. 

If you choose to dispute the feedback with Amazon, you will be given be the most common reasons for disputing with Amazon and then a helpful pre built template to send directly through your FeedbackExpress account.

Please note: if you wanted to see all details about your seller feedbacks (Order ID, Buyer Name, Product ordered etc..), you will need to complete the Advanced Positive Feedback Integration.