What is the feedback section?

The Feedback section of your dashboard is split up into 4 sub-sections, each putting a separate spotlight on your feedback:

Overview: 
Review your total feedback per star rating. Use this to see how much work you have to put in in order to improve your feedback. If customers are giving you 2 stars rather than 1, it might take a smaller change in your process to bring them up to 3- or 4-stars reviews.

To the right, you'll also see a chart of your positive, negative and neutral feedback. Any sudden changes may indicate you need to review your campaigns or recent feedback.

Please note: The time period of the data in the Overview section is controlled by the date range at the top of your Dashboard. 

Most recent feedbacks: 
This section lets you see your most recent Positive, Neutral and Negative feedback. You can also take action here to get feedback removed by Amazon if it's undue. 

Note: if you wanted to see all details about your seller feedbacks (Order ID, Buyer Name, Product ordered etc..), you will need to complete the Advanced Positive Feedback Integration.

Click here to learn more about disputing feedback left by customers.

Top 10 Products with most...
See your products with the most Positive, Neutral and Negative feedback. This feature will really help you identify problem products before they become an ongoing problem which affects your account.

Note: if you wanted to see all details about your seller feedbacks (Order ID, Buyer Name, Product ordered etc..), you will need to complete the Advanced Positive Feedback Integration.