I didn't receive the verification code when entering my phone number

If you tried to set up the SMS notifications for negative feedback but you didn't receive the verification code, please find below the most common reasons:

• Verify the phone number: please check that the number you entered is correct and entered in the correct format.
• You are entering a landline number: We're unable to send messages to landline telephone numbers so you need to enter a cell/mobile number.
• You've selected the correct country: When entering your phone number you need to choose the correct country from the list to the left of the field. 
• There's a mobile network issue: make sure that you have a good reception where you are.
• Your location is not yet available for text message notifications: don't hesitate to check with our Support Team if your location is supported by our message provider.
• Try again later: If you're still having trouble skip this step and come back later to try again.You can enter your cell/mobile number at any time.

If you're not sure why you didn't receive the confirmation code do not hesitate to get in touch with our Support Team via email.

Our Youtube channel provides a video guide.