Does FeedbackExpress still send an email when the order is returned or refunded?

If your buyer decides to start a return or request a refund of the order, we wouldn't send any email if this is done via their Seller Central account.

If the return or refund request is made externally and not via Amazon, we wouldn't retrieve the data and the emails would still send. You would need to manually add the Order ID or the buyer's email address to your Blacklist to prevent further emails from being sent otherwise.

If you have any further questions about this, don't hesitate to contact our Support Team directly.