Help Videos

Getting Started

• Video: Demo of FeedbackExpress
• Video: Account Setup
• Video: Feedback Charts
• Video: Finding your Seller Central Email Address
• Video: The Dashboard
• Video: The Preferences Screen

Campaigns (General)

• Video: Using Smart Tags
• Video: Campaign Status
• Video: Product Review Campaigns
• Video: Seller Feedback Campaigns
• Video: Customer Service Campaigns
• Video: Review your Campaign Performance

Campaigns (Specific)

• Video: Filters Overview
• Video: Filter Campaigns - Product Condition
• Video: Filter Campaigns - Fulfillment Type
• Video: Filter Campaigns - ASIN and SKU
• Video: Scheduling when to send a campaign message

Campaign (Tips & Tricks)

• Video: Adding product and order details to your campaign
• Video: Hot To Personalise Your Campaign
• Video: Additional Campaign Controls
• Video: Filter - Ship to location
• Video: Inserting an image
• Video: Inserting a Company Logo

International Campaigns

• Video: Creating a French Language Campaign
• Video: Creating a German Language Campaign
• Video: Creating an Italian Language Campaign
• Video: Creating a Spanish Language Campaign

Emails

• Video: Overview - Sending a campaign message
• Video: Reviewing future Emails
• Video: Why are messages sent when they are?
• Video: Reviewing your Sent Emails

Feedback

• Video: Reviewing Recent Feedbacks
• Video: How to Get Negative Feedback Notifications to Your Phone
• Video: Reviewing Negative Feedback
• Video: Finding and Filtering your Amazon Feedback
• Video: Reviewing Positive Amazon Feedback
• Video: Reviewing & Disputing Feedback

Billing

• Video: How to Sign Up to a Paid Plan
• Video: Changing your Plan
• Video: The 'On-Hold' Plan

Settings

• Video: Adding a New Channel
• Video: Reviewing your Account Status
• Video: Timezone Settings
• Video: Using the Blacklist
• Video: Using your Company Logo