eDesk move

General Questions

• How do I add a new channel in eDesk?
• How do I create a new campaign in eDesk?
• How do I edit my campaign's message in eDesk?
• How can I review 'Sent' and 'Pending' messages in eDesk?
• Where can I see messages sent/pending?
• How do I contact support?

FAQs - Part One

• Where do I see templates?
• How do I get my campaigns translated in different languages?
• How do I see my products?
• How do I see the blacklist?
• How do I blacklist orders?
• Where can I see my new positive and negative seller feedbacks?

FAQs - Part Two

• Where can I see a percentage of messages opened?
• Can I put my campaigns in TEST mode?
• Where can I track product reviews?
• What are these other tabs: Mailbox, Orders, Feedback, Chats?

Billing Questions

• How can I update my billing address/card details?
• How can I change my plan?
• Where can I download my invoices?
• Will I be able to retrieve my previous FeedbackExpress bills?
• How do I cancel my eDesk account?

Templates in eDesk format

• Order Confirmation Email Template (FBM)
• Order Confirmation Email Template (FBA)
• Seller Feedback Campaign (FBM)
• Seller Feedback Campaign (FBA)
• Product Review Campaign

eDesk Help Videos

• FeedbackExpress to eDesk Overview
• Connecting a channel
• How to Create a Campaign
• The Feedback Dashboard