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  2. eDesk move

eDesk move

Helpfiles designed to help you during the move from FeedbackExpress to eDesk

General Questions

  • How do I add a new channel in eDesk?
  • How do I create a new campaign in eDesk?
  • How do I edit my campaign's message in eDesk?
  • How can I review 'Sent' and 'Pending' messages in eDesk?
  • Where can I see messages sent/pending?
  • How do I contact support?

FAQs - Part One

  • Where do I see templates?
  • How do I get my campaigns translated in different languages?
  • How do I see my products?
  • How do I see the blacklist?
  • How do I blacklist orders?
  • Where can I see my new positive and negative seller feedbacks?

FAQs - Part Two

  • Where can I see a percentage of messages opened?
  • Can I put my campaigns in TEST mode?
  • Where can I track product reviews?
  • What are these other tabs: Mailbox, Orders, Feedback, Chats?

Billing Questions

  • How can I update my billing address/card details?
  • How can I change my plan?
  • Where can I download my invoices?
  • Will I be able to retrieve my previous FeedbackExpress bills?
  • How do I cancel my eDesk account?

Templates in eDesk format

  • Order Confirmation Email Template (FBM)
  • Order Confirmation Email Template (FBA)
  • Seller Feedback Campaign (FBM)
  • Seller Feedback Campaign (FBA)
  • Product Review Campaign

eDesk Help Videos

  • FeedbackExpress to eDesk Overview
  • Connecting a channel
  • How to Create a Campaign
  • The Feedback Dashboard
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