Marie
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Latest activity by Marie-
Marie created an article,
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Marie created an article,
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Marie created an article,
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Marie created an article,
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Marie created an article,
What are these other tabs: Mailbox, Orders, Feedback, Chats?
eDesk is the world’s #1 eCommerce customer service helpdesk and whenever you join you’ll be able to use other tools such as Mailbox to deal with all your emails in one place, Orders to be able to s...
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Marie created an article,
How do I contact support?
You will have access to support on the right-hand side of your screen, if you simply click on your initials on the very right-hand side of the black top bar, you can then click on Contact Us. Alter...
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Marie created an article,
How do I get my campaigns translated in different languages?
Once you have your first feedback rule created you will be able to add different translations simply by selecting each language section at the top of it. Then scroll down and hit Save Message once ...
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Marie created an article,
Can I put my campaigns in TEST mode?
eDesk does not offer a test mode option for your feedback rules but you will be able to set them as Inactive, if you wanted to stop emails from being sent for example. Like FeedbackExpress, you wil...
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Marie created an article,
How can I change my plan?
If you simply click on your initials on the very right-hand side of the black top bar, you can then click on Settings and Company Settings > Billing. You will be able to add or update your plan at ...
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Marie created an article,
Will I be able to retrieve my previous FeedbackExpress bills?
Do not worry about this, whenever your account is moved to eDesk, the Support Team will send you all your previous FeedbackExpress invoices via email for reference.